FAQ

(1) Products

What are the different products made from?

The Body Socks, Tunnels, Bed Socks and Resistance Bands are manufactured from a breathable see through lycra which feels soft and comfortable.

Are there different size body socks?

Yes, there are 5 sizes in the Body Socks, 4 sizes in the Bed Socks and 2 sizes in the Resistance Bands. Please refer to the sizing chart for options available.

Are all of the products manufactured in Australia?

Yes, Body Socks is registered with the Australian Made Campaign and all products are made in our Brisbane workroom.

(2) Online Shop

What forms of payment do you accept?

We accept the major credit cards Visa and MasterCard as well as direct PayPal, Afterpay and Zippay account payments.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.

Do you offer wholesale pricing?

Yes. If you would like a wholesale account, please contact us and include your business details in your message.

(3) Exchange / Refund policy

What is your exchange / return policy?

Customer satisfaction is of the utmost importance to us.

If a product is defective, it will be exchanged for a new product at no additional charge. Notification of damaged / faulty items must be received in writing. Please contact us within 5 days of receiving your order. Returns must include a copy of our delivery packing slip and be received by Body Socks within 14 days of return notification. Products received after this period may not be eligible for return. Refund / exchange is not guaranteed and is subject to our review of the returned product. Return shipping charges will not be refunded.

For hygiene reasons we do not exchange or refund Body Socks, Bed Socks, Tunnels or Resistance Bands.  Please ensure you select these items carefully before purchasing.

(4) Shipping

Do you ship internationally?

Yes. Body Socks ships within Australia and New Zealand.

How long will delivery of my order take?

Orders are dispatched within 2-3 business days and delivered within 1-7 business days depending on location. Remote areas can take longer. Please note that delivery of orders paid via PayPal eCheck will take an additional 4 to 9 business days to allow for the eCheck transfer period.

How much does shipping cost?

Body Socks has a flat rate shipping of $9.95 for standard orders and $12.95 for express orders within Australia. Body Socks offers free shipping for all orders over $500.

(5) More Questions

If you have further questions, please feel free to contact us.